Refund and Returns Policy

At Urban Loop Technology Solution Pvt. Ltd., we value our customers and strive to provide transparent and fair service policies. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds may be processed for products and services purchased through our website or directly from our company.

Cancellation Policy

  • Service Subscriptions: Cancellations must be requested in writing via email to support@urbanloop.in at least 24 hours prior to the renewal or service start date.
  • One-Time Services or Custom Projects: Cancellations must be requested within 48 hours of placing the order and before the work has commenced. Once the service or project has started, cancellations may not be accepted.
  • Training or Event Bookings: You may cancel a booking up to 7 days prior to the scheduled date for a full refund. Cancellations made within 7 days will incur a 25% cancellation fee, and cancellations within 48 hours are non-refundable.

Refund Policy

  • Eligible Refunds: Refunds are provided only for cancellations made within the eligible window as outlined above, or in cases where services are not delivered as promised and verified by our customer service team.
  • Non-Refundable Items:
    • Custom software or application development once initiated
    • Consultation services already rendered
    • Digital products once delivered
  • Refund Request Process: All refund requests must be submitted via email to info@urbanloop.in with the subject line “Refund Request – [Order/Service Name]”. Please include order details and reason for refund.

Refund Timeline

  • Minimum Refund Processing Time: 5 business days
  • Maximum Refund Processing Time: 15 business days

Refunds will be credited to the original payment method used at the time of purchase. You will be notified via email once the refund has been processed.

Disputes & Chargebacks

If you have any concerns regarding your payment or a charged amount, please contact us directly before initiating a chargeback. We are committed to resolving any issues amicably and promptly.

Contact Us

For any questions related to this policy, please contact:

Urban Loop Technology Solution Pvt. Ltd.